Ordering and Shipping

Q1: How can I place an order on your website? A1: Placing an order with us is easy! Simply browse our collection, select your desired watch, and click the "Add to Cart" button. Follow the checkout process to complete your purchase securely.

Q2: What payment methods do you accept? A2: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment options through PayPal.

Q3: How can I track my order? A3: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our website or through the carrier's tracking portal.

Q4: Do you offer international shipping? A4: Yes, we do! We offer international shipping to many countries. Shipping costs and delivery times will be calculated at checkout.

Watch Care and Maintenance

Q5: How do I care for my new watch? A5: To ensure the longevity of your watch, avoid exposing it to extreme temperatures, moisture, or magnetic fields. Clean your watch with a soft, dry cloth, and keep it away from chemicals and cosmetics.

Q6: Are your watches water-resistant? A6: Many of our watches are water-resistant, but the level of resistance varies by model. Check the product description for specific water resistance details. Avoid submerging your watch if it's not explicitly labeled as waterproof.

Q7: Can I replace the watch battery myself? A7: For optimal performance, we recommend having the battery replaced by a professional watchmaker or authorized service center. Opening the case yourself may void the warranty.

Returns and Warranty

Q8: What is your return policy? A8: We offer a 30-day full refund return policy. Please refer to our Return Policy for detailed instructions on initiating a return.

Q9: Do your watches come with a warranty? A9: Yes, our watches come with a 1 year warranty with an option to extend to a 2 year warranty at checkout. Details of the warranty coverage can be found in the product documentation accompanying your purchase.

Q10: How do I contact customer support? A10: For any further questions or assistance, please contact our customer support team at support@levassiour.com. We're here to help!

 

Thank you for choosing Levassiour—a brand that celebrates the mastery of every moment.

Empower. Embrace. Elevate. 

 

Sincerely,

 

LEVASSIOUR